> Source: https://www.coveragecat.com/fulfillment-policy
> Description: Coverage Cat fulfillment policy covering refunds, cancellations, returns, delivery of services, and customer support contact details.
> Updated: 2026-08-13

# Coverage Cat Fulfillment Policy

Last Updated: 04/22/2026

Coverage Cat provides digital insurance brokerage and advisory services. We do not ship physical goods.

## Returns

Because Coverage Cat provides digital services and policy placement support, physical product returns do not apply.

## Refunds

Refund eligibility is governed by our [Refund Policy](/refund-policy) and applicable law.

General refund terms:

* Refund requests must be submitted by the named customer.
* Refunds are limited to eligible unearned amounts and approved adjustments.
* Refunds are issued to the original payment method when applicable.

## Cancellations

You may request cancellation of a service engagement or policy support process at any time by contacting support.

For insurance policies:

* Policy cancellation is subject to carrier rules and state regulations.
* Effective dates, earned premium, and any fees are determined by the issuing insurer and applicable law.

## Delivery of Services

Coverage Cat services are delivered digitally, including web-based workflows, email communications, and advisor support.

Typical delivery timeline:

* Intake confirmation is delivered immediately after submission.
* Quote and policy support timelines depend on carrier response times and underwriting requirements.

No physical shipping or freight is required for Coverage Cat services.

## Customer Service Contact

If you need assistance with billing, cancellations, refunds, or service delivery:

* Email: [support@coveragecat.com](mailto:support@coveragecat.com)
* Mailing address: Coverage Cat, 2721 44th Drive, Apt #2101, Long Island City, NY 11101