--- title: "Vault insurance Review [Updated 2026]" description: "Vault is a specialty insurer for high-net-worth individuals with homes valued at $2 million or more that provides customized coverage for high value possessions, vehicles, and homes." canonical: "https://www.coveragecat.com/reviews/vault-insurance-review" last-updated: "2026-08-13" --- # Vault insurance Review [Updated 2026] 1. [Introduction to Vault Insurance](#introduction) 2. [What Kinds of Insurance Does Vault Offer?](#kindsofinsurance) 3. [How Does Vault Insurance Work?](#howdoesitwork) 4. [Pros and Cons of Vault Insurance](#proscons) 5. [Ratings and Customer Feedback for Vault Insurance](#ratings) 6. [Get Customer Support Or File A Claim For Vault Insurance](#customersupport) 7. [Frequently Asked Questions](#faq) ### Introduction to Vault Insurance Vault Reciprocal Exchange and Vault E&S Insurance Company (both referred to as "Vault") are property and casualty insurance companies domiciled, respectively, in Florida and Arkansas. [They were founded by industry veterans](https://www.vaultinsurance.com/about-vault) who felt that existing companies did not meet the needs of high-net-worth individuals, both in terms of their property and casualty needs, but also in terms of service. The companies offer coverage for high-end homes, collectibles and art, as well as intangibles, such as identity fraud and protection for trusts and limited liability corporations. Vault was acquired by a [private equity](https://www.vaultinsurance.com/knowledge-hub/in-the-news/cornell-capital-and-hudson-structured-capital-management-ltd-to-acquire-majority-stake-in-vault-from-allied-world/) firm at the end of 2020, and the founders continue in leadership roles. Founded in 2017 by Scott Carmilani, a former CEO of Allied World, Vault entered the market to serve the approximately 12 million affluent U.S. households [(Vault Insurance, "Cornell & Hudson Structured Capital Management Acquire Majority Stake in Vault", 2023)](https://www.vaultinsurance.com/knowledge-hub/in-the-news/cornell-capital-and-hudson-structured-capital-management-ltd-to-acquire-majority-stake-in-vault-from-allied-world/). The company has grown from a nine-person startup to operate in all 50 states with offices in St. Petersburg, West Palm Beach, and New York City [(PitchBook, "Vault Insurance 2026 Company Profile", 2026)](https://pitchbook.com/profiles/company/267588-73). As of 2026, Vault employs 246 people and distributes insurance through a national network of appointed agents and brokers [Ibid.](https://pitchbook.com/profiles/company/267588-73). Vault is structured as a reciprocal insurance exchange meaning [the company spreads the risk of insurance claims and consequently lowers costs by pooling or exchanging policies among policyholders](https://www.investopedia.com/terms/r/reciprocal-insurance-exchange.asp#:~:text=Reciprocal%20insuranceexchanges%20are%20%EE%80%80a%20form). Vault affiliates provide managing general agent services as well as excess and surplus insurance (E&S) to cover unique or complex risks that standard insurance policies cannot cover. ### What Kinds of Insurance Does Vault Offer? Vault offers high-end homeowners insurance, auto insurance for luxury or collectible vehicles, yacht insurance for larger boats and yachts, valuables insurance that can cover art and wine collections, commercial insurance, and excess liability/personal umbrella insurance. ### Does Vault Sell Homeowners Insurance? Yes, [Vault sells homeowners insurance](https://www.vaultinsurance.com/products/homeowners-insurance) designed to meet the needs of high-net-worth individuals. Vault policies are designed for luxury homes with a high replacement cost. While some broker partners indicate coverage starts at homes with $1 million rebuild value [(Coastal Insurance, "VAULT High Net Worth Insurance Packages", 2024)](https://coastalinsurancesolution.com/vault-high-net-worth-insurance-packages/), Vault typically targets homes valued at $2 million or more. Vault also has a flexible claims settlement process that allows the policyholder to take the cash from the policy settlement rather than rebuild the home in a total loss. The company writes business predominantly in catastrophe-prone areas including Florida, New York, and California, though recent emphasis has focused on growth in non-catastrophe-prone areas [(AM Best, "AM Best Rating Disclosure Report - Vault Insurance Group", 2025)](https://ratings.ambest.com/DisclosurePDF.aspx?PCA=0&AMBNum=20564). Standard jewelry coverage has been increased to $50,000 with enhanced full-value coverage for scheduled items, and policies include identity fraud coverage up to $25,000 and home cyber protection up to $500,000 with extortion coverage [(Coastal Insurance, "VAULT High Net Worth Insurance Packages", 2024)](https://coastalinsurancesolution.com/vault-high-net-worth-insurance-packages/). Due to their focus on luxury properties with high-quality materials and custom coverage, Vault policies may have higher premiums than a standard homeowners insurance policy. ### Does Vault Sell Auto Insurance? Yes, Vault E&S sells auto insurance, focusing on high-end vehicles. Its auto insurance is comprehensive, and includes agreed value coverage, replacement of lost or stolen keys of up to $1,500, and rental car reimbursement that puts you in a like-quality vehicle until your car is repaired or replaced. ### Does Vault Sell Liability Insurance? Yes, Vault sells liability insurance above and beyond what is included in a homeowners policy, which is also called [excess liability insurance](https://www.vaultinsurance.com/products/excess-liability-insurance) or umbrella insurance. High-net-worth individuals who own boats and swimming pools, entertain frequently at their homes, have household staff, serve on nonprofit boards, and are targets for lawsuits because of their wealth could benefit from umbrella insurance. Vault also offers Excess Uninsured/Underinsured Liability coverage up to $1 million and employment practices liability coverage for claims up to $1 million brought by domestic staff. Learn more about how [umbrella insurance works](https://www.coveragecat.com/insurance-types/umbrella-insurance), or let [Coverage Cat help you evaluate your umbrella policy options](https://www.coveragecat.com/umbrella). ### How Does Vault Insurance Work? Vault operates exclusively through a broker network rather than selling policies directly to consumers. This distribution model allows the company to maintain its focus on underwriting and claims while brokers handle client relationships and policy placement. Because Vault writes excess and surplus lines insurance, policies may be non-admitted, meaning they are not backed by state guaranty funds if Vault cannot pay claims. Since September 2021, a total of $150 million has been contributed to Vault, primarily in cash contributions, with $85 million in surplus notes remaining at the reciprocal [(AM Best, "AM Best Rating Disclosure Report - Vault Insurance Group", 2025)](https://ratings.ambest.com/DisclosurePDF.aspx?PCA=0&AMBNum=20564). This capital infusion has strengthened the company's financial position as it has grown its book of business. Vault emphasizes rapid claims response. The company responds to claims within 24 hours, with an average initial claim response time of less than one hour and initial claims payment within 48 hours [(Coastal Insurance, "VAULT High Net Worth Insurance Packages", 2024)](https://coastalinsurancesolution.com/vault-high-net-worth-insurance-packages/). ## Pros and Cons of Vault

Pros

Cons

## Ratings and Customer Feedback for Vault Insurance Vault Insurance maintains strong financial ratings and generally positive customer feedback across multiple platforms. ### Financial Strength Ratings | Rating Agency | Rating | Outlook | Last Updated | |--------------|--------|---------|--------------| | AM Best Financial Strength | A- (Excellent) | Stable | November 2025 | | AM Best Long-Term Issuer Credit | a- (Excellent) | Stable | November 2025 | In November 2025, [AM Best revised Vault's outlook to stable from negative](https://news.ambest.com/pr/PressContent.aspx?refnum=36763&altsrc=2) while affirming its A- (Excellent) Financial Strength Rating and a- (Excellent) Long-Term Issuer Credit Rating. AM Best's assessment cited Vault's balance sheet strength as "very strong" with the strongest levels of risk-adjusted capitalization measured by BCAR. Despite impacts from California wildfires, Vault was on track to report its third consecutive year of income in 2025 [(AM Best, "AM Best Revises Outlooks to Stable for Members of Vault Insurance Group", 2025)](https://news.ambest.com/pr/PressContent.aspx?refnum=36763&altsrc=2). ### Customer Reviews and Complaint Data Vault Insurance reviews from customers show generally positive experiences. On Trustpilot, Vault holds a 4.0 out of 5.0 rating based on 443 reviews as of 2026 [(Trustpilot, "Vault Insurance Reviews", 2026)](https://ie.trustpilot.com/review/vault.insurance). The company actively monitors and responds to customer reviews, showing attention to feedback. State regulatory data provides additional context. In Colorado, Vault E&S Insurance Company had zero homeowner complaints in 2023, resulting in a Complaint Index of 0.00 [(CO Dept. of Insurance, "Insurance Complaint Ratio and Complaint Index Information (Homeowners 2023)", 2023)](https://www.dora.state.co.us/pls/real/ins_comp_ratio_report.generate_report?p_company_name=&p_min_complaints=5&p_min_marketshare=0.10&p_order=ASC&p_order_by=group&p_policy_type=HOME&p_report_format=HTML&p_report_id=Complaint+Ratio+and+Complaint+Index+Search+Results&p_report_type=Standard+Reports&p_report_year=2023). This data suggests strong customer satisfaction relative to the volume of policies written. Customer reviews highlight Vault's responsiveness to claims as a key strength, though some reviewers note that all communication must go through brokers rather than directly with the company, which can occasionally slow response times for routine policy questions. ### Get Customer Support Or File A Claim For Vault Insurance Vault offers 24-hour service for claims filing, with online and phone support: To report a claim: 1-844-388-LOSS (5677) CLAIMSFNOL@VAULT.INSURANCE For roadside assistance 24/7, click or call the link or number below and have your policy information ready: [GET HELP NOW](https://mw.resq.io/?p=ca9b6a3549ed8d5f199929&u=3402829788a6a3ed&h=29fe864c8e4c96b1a2cd0d07ff74258d) 1-833-741-1141 To report an auto glass claim and schedule your repair, click or call the link or number below and have your policy information ready: [FIX MY GLASS](https://fixmyglass.safelite.com/FixMyGlass/ServiceDetails.aspx) 1-800-865-9501 International callers: 1-727-440-3559 ### Frequently Asked Questions **Should I Buy Vault Insurance?** Deciding whether to buy Vault insurance depends on your needs and preferences. Vault offers a range of insurance products for high-net-worth clients, including auto, homeowners, and umbrella, with highly customizable coverage options. It's important to compare their offers, price, customer service reputation, and the convenience of their services with other companies. Do you live in Washington, or California, Texas, New York, or Florida? Then [Coverage Cat](https://www.coveragecat.com/) can assess your insurance needs. **Is Vault a Real Insurance Company?** Yes, Vault is a real insurance company. As of November 2025, AM Best gave both [Vault Reciprocal Exchange](https://ratings.ambest.com/CompanyProfile.aspx?ambnum=20564&URatingId=3262081&bl=0&AltSrc=1&PPP=&AltNum=0&Ext_User=&Ext_Misc=&Portal=0&Site=) and [Vault E&S Insurance Company](https://ratings.ambest.com/CompanyProfile.aspx?ambnum=20586&URatingId=3262081&bl=0&AltSrc=1&PPP=&AltNum=0&Ext_User=&Ext_Misc=&Portal=0&Site=) a rating of A- (Excellent) for Financial Strength with a stable outlook. The company operates in all 50 states and maintains offices in multiple locations across the United States. **How Does Vault E&S Insurance Make Money?** Vault E&S makes money through the premiums it collects from its policyholders. The company pools these premiums to pay out claims while also investing a portion of them to generate additional income. Vault also offers many services geared toward high-end customers, such as background checks and accident prevention training, and charges fees for those. **Is Vault E&S Insurance Worth It?** Vault is not for everyone. It is geared to clients who have specific, high-end needs that are not covered by standard, off-the-shelf insurance policies. The company targets high-value risks through homeowners, valuable property coverage, personal excess liability and personal automobile policies, with a minimum home value typically around $2 million. If you have assets to insure in California, Florida, New York, Texas, or Washington, contact [Coverage Cat](https://www.coveragecat.com/). We'll help you assess what your needs are and find you the best possible offers, including Vault, if appropriate. **What Are Common Vault Insurance Complaints?** Based on available data, Vault Insurance complaints are relatively rare. The company maintains a zero complaint index in states where data is publicly available, and its Trustpilot reviews show a 4.0 out of 5.0 rating. When complaints do occur, they typically involve communication delays due to the broker-intermediated model or coverage questions related to the excess and surplus nature of the policies. The company actively responds to reviews and addresses customer concerns through its broker network.