Pros
Cons
Absolutely unacceptable customer service from Tesla Insurance. This is the third time I've had to deal with ridiculous hold times. Today I was on hold for over an hour (1 hour and 8 minutes, to be exact) and no one ever answered. This is not how an insurance company should treat its customers. I'm canceling my policy because I've lost all trust in Tesla Insurance's ability to provide even basic support.
He said he waited seven months for a payout on his totaled vehicle. He also had roughly $50,000 in medical expenses related to his injuries. More than 11 months later, he's still waiting [(Insurance Journal, "Tesla Launched its Own Car Insurance. These Drivers Say it's a Lemon.", 2023)](https://www.insurancejournal.com/news/national/2023/11/21/749259.htm).
cbdream99, Tesla Motors Club Member, 2023
My experience with Tesla insurance has been great. When I filed the claim and selected the Tesla collision center, the adjuster's initial response stated clearly the best way to communicate is through email or text during business hours and expect 24-48 hours for a reply. All of my questions/requests are handled/answered within a day. One nice thing - it is true that with Tesla insurance and Tesla collision center, car parts have 50% off.
TespaceX, 2023
It's absolutely horrible experience. The claims adjuster for a previous claim on a windshield replacement would never pick up the phone and never return voicemails. Everything was done by email or text with at least 24-48 hours delay for every response. Waiting on hold for 2+ hours for a general customer service does no good as they will just tell you to talk to an adjuster. The cheaper rates are just not worth the time and frustration to go with Tesla insurance.
