Pros
Cons
I just had to give them my review. I must be blessed, and I thank you, Lord, because I have had great experiences both times I submitted claims with State Farm. The first was for the roof; I had a roof guy inspect it and, after saying I'm with State Farm, he literally told me to say a prayer. I did, and I was approved for a full roof replacement. And now, secondly, the hurricane hit. Now everyone is submitting claims and for the second time, I had a great experience and was satisfied with the repair payment I received.
I have been a State Farm customer (home, auto, and life policies) for 48 Years and have been a State Farm customer for all of those years because they have been a reliable company to deal with. They get 5 stars for that. However, my 2 most recent experiences make me want to reduce that to 3 or 4 stars because SOME of their employees (and/or bosses/decision makers) seem to be either uncaring, inefficient, and/or not thinking things through.
I have had State Farm since I was 16 (I am 40 now) for Auto Insurance. I added them for home insurance in 2011. They canceled my policy three days ago for too many claims. I had one flood in 2013, another flood (in a different room, unrelated) in 2023, and a roof replacement in 2024. Apparently, you're not allowed to use State Farm for claims because after nearly 14 years as my home insurance provider, they canceled me for having too many claims.
After 26 years of being a loyal customer my vehicle was total loss and then the nightmare began. Unfair and Deceptive Acts and Practices is what I experienced. You are a number not a person. They did not follow up as promised with no accountability and provided incorrect information and excuses. They will undervalue your vehicle and advise you can pay for your own appraisals.
