"People really like to post negative reviews, and I am sure there can be some validity to them and sometimes not as we don't know all of the reasons and they might not either. But for me, granted they had some rate increase the past year and a half like everyone, but 2025 Jan 20th on the home and Feb 1st on the auto no rate increases in Michigan, which is awesome. And the times I have had claims, they were able to be dealt with online and via the phone."
"We moved to Texas three years ago and were referred to a local Safeco insurance agent through our realtor. Initially, we paid nearly $3,900 a year for home insurance in 2023. In 2024, Safeco jacked up our rate to $5,050, which somehow missed our notice. And now, starting 2025, with no claims whatsoever, they raised our homeowners insurance to over $8,600! We were absolutely shocked by this outrageous increase."
"We discovered a water leak on September 9, 2024, resulting in severe mold in our kitchen, bathroom, and laundry room. Safeco sent 3 different people out to quote mold remediation. They did not remove the mold until November 11, 2024 because they didn't like any of the quotes from the people they sent out. My family had to breathe in black mold for 2 months... Safeco will not return our calls or emails to order the materials needed to repair and begin the restoration work."
"Safeco just increased my house insurance by 120% at the renewal after forcing me to spend $1500 on removing trees and overhang. They said in a new policy they won't cover certain things unless I do these improvements."
"They have been very helpful and very convenient to use. They are also not as expensive as other home insurance companies. They are always a great help when I call in to ask questions... Our house was damaged in a hail storm… We called our insurance agent here and they contacted Safeco for us… The representative was at our home the first day."
"I am not a customer of Safeco, I am subject to an accident where the other person has Safeco insurance. Their claims process has to be the worst out of any insurance company I've dealt with... I called right back and received no response. This continued for 3 days, with me calling the representatives direct line and emailing her multiple times. I also called the Safeco main line and got in contact with multiple representatives that said I'd get a call back within the hour. Never happened."