### Pros
**Strong Financial Ratings**
QBE maintains excellent financial strength ratings with an A (Excellent) from A.M. Best and an upgraded AA- from Standard & Poor's (raised from A+ in May 2025)
(AM Best, "AM Best Affirms Credit Ratings of QBE Insurance Group Limited's Key Subsidiaries", 2025) (QBE Insurance Group, "Credit Rating Update", 2025).
**Global Reach and Resources**
As a multinational carrier with operations in 26 countries, QBE brings substantial resources and international expertise
(Ibid., "About QBE", 2026).
**Innovative Product Development**
The company demonstrates innovation with new products like AI-focused cyber insurance coverage introduced in July 2025
(QBE North America, "QBE North America Introduces AI-Focused Cyber Insurance Coverages", 2025).
**Specialty Market Expertise**
QBE provides specialized coverage for niche markets including agriculture through NAU Country's extensive crop insurance programs
(NAU Country Insurance Company, "NAU Country Insurance Company Official Website", 2026).
### Cons
**Poor Customer Service Ratings**
QBE receives consistently low customer satisfaction scores. On Trustpilot, the company holds an overall 1.2-star rating from more than 200 reviews, with 97% rating it 1 star
(Trustpilot, "QBE Europe Reviews", 2026).
**High Complaint Volume**
The company's NAIC complaint ratio of 1.42 exceeds the industry baseline of 1.00, indicating higher-than-expected complaints relative to market share.
**Exiting Personal Lines Markets**
QBE is withdrawing from U.S. home insurance and has shut down its middle-market segment, creating uncertainty for personal lines customers
(Insurance Business America, "QBE to exit US home insurance market", 2025).
**Communication Issues**
Customer complaints frequently cite delays, poor communication, and the denial of valid claims. Customers report wait times of 1.5-2 hours for phone support
(Trustpilot, "QBE Europe Reviews", 2026).
**Limited Personal Lines Focus**
With the company's strategic shift away from personal insurance, individual consumers have fewer product options compared to competitors who specialize in personal lines.
## Ratings and Customer Feedback
QBE presents a stark contrast between its strong financial ratings and weak customer satisfaction scores. Here's how the company ranks across various rating platforms:
| Rating Source | Score/Rating | Notes |
|--------------|--------------|-------|
| A.M. Best | A (Excellent) | Financial strength rating affirmed July 2025 [(AM Best, "AM Best Affirms Credit Ratings of QBE Insurance Group Limited's Key Subsidiaries", 2025)](https://news.ambest.com/PR/PressContent.aspx?refnum=36216&altsrc=2) |
| Standard & Poor's | AA- | Upgraded from A+ in May 2025; long-term ICR raised to A from A- [(QBE Insurance Group, "Credit Rating Update", 2025)](https://www.qbe.com/media/qbe/group/document-listing/2025/05/23/06/35/asx-announcement---credit-rating-update---for-asx(10637621).pdf) |
| Fitch Ratings | AA- | Stable outlook maintained [(QBE Insurance Group, "Debt Investor Centre - Ratings", 2026)](https://www.qbe.com/investor-relations/debt-investor-centre/debt-investor-centre/ratings) |
| NAIC Complaint Index | 1.26–1.42 | Above the 1.00 baseline (higher complaints than expected); varies by product line |
| Yelp | 1/5 stars | Based on 71 reviews for QBE North America [(Yelp, "QBE North America", 2026)](https://www.yelp.com/biz/qbe-north-america-new-york) |
| Trustpilot | 1.2/5 stars | 97% gave 1-star ratings from 224 reviews [(Trustpilot, "QBE Insurance Reviews", 2026)](https://au.trustpilot.com/review/qbeeurope.com) |
| BBB Rating (QBE Insurance Corporation) | A+ | Not BBB accredited; 45 years in business [(Better Business Bureau, "QBE Insurance Corporation BBB Profile", 2026)](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/qbe-insurance-corporation-0121-109692) |
| BBB Customer Reviews | 1/5 stars | Based on 15 customer reviews [(Better Business Bureau, "QBE Insurance Customer Reviews", 2026)](https://www.bbb.org/us/wi/sun-prairie/profile/insurance-companies/qbe-insurance-0694-1000017481/customer-reviews) |
The A.M. Best rating reflects QBE's balance sheet strength, with the FSR of A (Excellent) and Long-Term ICRs of "a+" (Excellent) affirmed for all pooled members of QBE North America Insurance Group including QBE Insurance Corporation, Praetorian Insurance Company, and NAU Country Insurance Company. The group's net/net combined ratio of 90.2% for 2024 represented a two percentage point improvement compared with 2023.
In May 2025, S&P Global Ratings upgraded QBE's Financial Strength Rating and long-term Issuer Credit Rating of QBE's core operating entities to AA- from A+, while QBE's long-term ICR was raised to A from A-. According to S&P, the upgrade reflects its view that QBE's earnings resilience has strengthened, driven by enhanced underwriting practices and pricing discipline.
This financial stability does not translate to customer satisfaction.
### QBE Insurance Performance Trends
The table below summarizes QBE's recent financial performance and strategic changes:
| Metric | FY2024 | FY2025 | Change |
|--------|--------|--------|--------|
| Net Profit After Tax (USD millions) | 1,779 | 2,157 | +21% |
| Gross Written Premium (USD millions) | 22,400 | 23,959 | +7% |
| Combined Operating Ratio | 93.1% | 91.9% | -1.2pp |
| Adjusted Return on Equity | 18.4% | 19.8% | +1.4pp |
[(Insurance Business Magazine, "QBE lifts profits beyond US$2 billion with best underwriting result in years", 2026)](https://www.insurancebusinessmag.com/asia/news/breaking-news/qbe-lifts-profits-beyond-us2-billion-with-best-underwriting-result-in-years-565964.aspx)
### What Customers Are Saying
Customer reviews reveal persistent problems with claims handling and communication. Here are representative experiences from verified customers:
**Claims Handling Frustrations**
"I had to deal with them due to injury at work. They rejected my claim only because ED Doctor put the wrong date and they tried to claim my injury wasn't bad." [(Trustpilot, "QBE Insurance Reviews", 2026)](https://au.trustpilot.com/review/qbeeurope.com)
⭐ (1/5 stars)
**Automatic Renewal Issues**
"DO NOT purchase renter's insurance from this company. They WILL automatically renew your policy months before it is set to end, and schedule an automatic payment, then charge you without sending you a notice." [(Better Business Bureau, "QBE Insurance Customer Reviews", 2026)](https://www.bbb.org/us/wi/sun-prairie/profile/insurance-companies/qbe-insurance-0694-1000017481/customer-reviews)
⭐ (1/5 stars)
**Poor Communication**
"On Trustpilot, the company holds an overall 1.2-star rating from more than 200 reviews, with 97% rating it 1 star. Customers report issues with the claims process, including delays, poor communication, and the denial of valid claims." [(Trustpilot, "QBE Europe Reviews", 2026)](https://www.trustpilot.com/review/qbeeurope.com)
⭐ (1/5 stars)
The consistency of complaints across multiple platforms suggests systemic customer service issues rather than isolated incidents. The high volume of negative reviews stands in stark contrast to the company's strong financial position and long operating history.
## Financial Performance and Stability
QBE demonstrated strong financial performance in 2024. The company reported a net profit after tax of $1.779 billion, up from $1.355 billion in 2023 [(Insurance Business America, "QBE announces 'improved' profits in FY2024", 2025)](https://www.insurancebusinessmag.com/us/news/breaking-news/qbe-announces-improved-profits-in-fy2024-525667.aspx). The combined operating ratio improved to 93.1% from 95.2%, driven by favourable catastrophe experience and more stable central estimate reserves [(Reinsurance News, "QBE's profits surge in 2024 as underwriting performance tracks ahead of plan", 2025)](https://www.reinsurancene.ws/qbes-profits-surge-in-2024-as-underwriting-performance-tracks-ahead-of-plan/).
Performance improved further in fiscal year 2025. QBE reported a statutory net profit after tax of $2,157 million, up 21% from FY2024. The combined operating ratio improved to 91.9%, representing QBE's best underwriting result in recent years. CEO Andrew Horton expressed confidence in the portfolio following four years of remediation work [(Insurance News Australia, "'We like the portfolio': QBE cashes in after shake-up", 2026)](https://www.insurancenews.com.au/corporate/we-like-the-portfolio-qbe-cashes-in-after-shake-up).
The company also announced a final dividend of 78 Australian cents per share for 2025, reflecting improved financial performance. For FY2026, QBE set targets including a 92.5% combined operating ratio and adjusted return on equity of 15% or higher [(Insurance Business Magazine, "QBE lifts profits beyond US$2 billion with best underwriting result in years", 2026)](https://www.insurancebusinessmag.com/asia/news/breaking-news/qbe-lifts-profits-beyond-us2-billion-with-best-underwriting-result-in-years-565964.aspx).
## Regulatory Actions and Compliance
QBE has faced regulatory scrutiny in multiple jurisdictions. In New South Wales, Australia, the State Insurance Regulatory Authority issued a civil penalty of A$32,600 in 2026 after finding QBE repeatedly delayed payment of compulsory third party (CTP) injury treatment claims between November 2023 and August 2025 [(State Insurance Regulatory Authority NSW, "SIRA issues $32,600 civil penalty to QBE", 2026)](https://www.sira.nsw.gov.au/news/sira-issues-$32,600-civil-penalty-to-qbe).
Historical regulatory issues in the United States centered on lender-placed insurance practices. The New York Department of Financial Services launched an investigation into force-placed insurance that led to settlements with QBE. In October 2012, QBE and California agreed to rate reductions for lender-placed insurance averaging $577 in annual savings per policy. The Federal Housing Finance Agency determined force-placed insurer relationships fraudulent and banned service kickbacks. Florida's Office of Insurance Regulation also investigated these practices [(Wikipedia, "QBE Insurance", 2026)](https://en.wikipedia.org/wiki/QBE_Insurance).
## Strategic Expansion and Market Positioning
In March 2026, QBE launched its first primary insurance operation in Bermuda, marking a significant strategic expansion. The new operation focuses initially on property and excess casualty lines. QBE hired senior appointments including a VP Casualty (from Aspen) and a VP Property with 14 years at QBE. The move capitalizes on tightening casualty market conditions with rate increases ranging from 10-20% [(Reinsurance Business Magazine, "QBE plants its flag in Bermuda with new insurance operation", 2026)](https://www.insurancebusinessmag.com/reinsurance/news/breaking-news/qbe-plants-its-flag-in-bermuda-with-new-insurance-operation-567488.aspx).
Meanwhile, QBE is exiting certain business lines. Beyond the U.S. homeowners market exit, the company sold its Global Trade Credit and Surety business to Swiss Re Corporate Solutions in February 2026. The transaction remains subject to regulatory approvals [(Swiss Re, "Swiss Re Corporate Solutions to acquire QBE's Global Trade Credit and Surety business", 2026)](https://www.swissre.com/press-release/Swiss-Re-Corporate-Solutions-to-acquire-QBE-039-s-Global-Trade-Credit-and-Surety-business/9e249616-124b-4dd3-b3a3-4adfbba0982a).
## Get Customer Support or File a Claim
QBE offers multiple channels for customer support and claims filing:
**Commercial Insurance Policyholders:**
- Phone: 800-553-4471
- Hours: Monday-Friday, 8:00 AM to 6:00 PM CST
**Personal Insurance Policyholders:**
- Phone: 866-318-2016
**Claims Reporting:**
- 24/7 availability through phone, online portal, and mobile devices
- QBE states claims professionals aim to contact policyholders within one business day
- Direct Repair Program available with nationwide warranty
**Corporate Headquarters:**
QBE North America
55 Water Street
New York, NY 10041
[(QBE North America, "QBE North America Official Website", 2026)](https://www.qbe.com/us)
## Frequently Asked Questions
**Is QBE a good insurance company?**
QBE maintains strong financial ratings (A.M. Best: A, S&P: AA- for operating entities as of May 2025) and substantial resources as a global carrier. Customer satisfaction ratings remain poor, with a 1.2-star Trustpilot rating and an above-average NAIC complaint ratio of 1.26–1.42. The company also faces uncertainty as it exits personal lines markets.
**Is QBE still writing homeowners insurance?**
No. QBE announced in 2025 that it is exiting the entire U.S. home insurance market. As of April 2025, the insurer covered 37,774 California homes, and customers will be dropped over the next year [(Insurance Business America, "QBE to exit US home insurance market", 2025)](https://www.insurancebusinessmag.com/us/news/breaking-news/qbe-to-exit-us-home-insurance-market-548754.aspx).
**What companies does QBE own in the United States?**
QBE's U.S. subsidiaries include General Casualty Company of Wisconsin, NAU Country Insurance Company, North Pointe Insurance Company, Praetorian Insurance Company, QBE Insurance Corporation, Regent Insurance Company, and Stonington Insurance Company. These operate as pooled members of the QBE North America Insurance Group.
**How do I file a claim with QBE?**
Claims can be filed 24/7 through multiple channels: by phone (800-553-4471 for commercial, 866-318-2016 for personal), online through the QBE website, or via mobile device. QBE states a claims professional will contact you within approximately one business day [(QBE North America, "Policyholders Claims", 2026)](https://www.qbe.com/us/policyholders/claims).
**What is NAU Country Insurance Company?**
NAU Country is QBE's $4 billion crop insurance business, specializing in federal crop insurance including multiple peril crop insurance (MPCI), crop hail, and named peril products. The company is licensed in 48 states and employs over 1,200 field and office employees [(PR Newswire, "QBE North America Promotes Jordan Atkinson to President of NAU Country Insurance Company", 2025)](https://www.prnewswire.com/news-releases/qbe-north-america-promotes-jordan-atkinson-to-president-of-nau-country-insurance-company-302508790.html).
**Does QBE offer discounts on insurance?**
Praetorian Insurance Company, a QBE subsidiary, previously advertised a multi-policy discount for customers who combined home and auto coverage. However, QBE plans to exit the U.S. home insurance market entirely [(Insurance Business America, "QBE to exit US home insurance market", 2025)](https://www.insurancebusinessmag.com/us/news/property/qbe-to-exit-us-home-insurance-market-548754.aspx), so bundling options may no longer be available.
**How long has QBE been in business?**
QBE Insurance Group was founded in October 1886 as The North Queensland Insurance Company Limited in Townsville, Australia, by Scottish entrepreneurs James Burns and Robert Philp [(Wikipedia, "QBE Insurance", 2026)](https://en.wikipedia.org/wiki/QBE_Insurance).
**What is QBE's financial strength rating?**
QBE maintains an A (Excellent) financial strength rating from A.M. Best, affirmed in July 2025 [(AM Best, "AM Best Affirms Credit Ratings of QBE Insurance Group Limited's Key Subsidiaries", 2025)](https://news.ambest.com/PR/PressContent.aspx?refnum=36216&altsrc=2). Standard & Poor's upgraded QBE's operating entities to AA- in May 2025, representing the highest rating QBE has achieved from S&P [(QBE Insurance Group, "Credit Rating Update", 2025)](https://www.qbe.com/media/qbe/group/document-listing/2025/05/23/06/35/asx-announcement---credit-rating-update---for-asx(10637621).pdf).