I just wanted to pop on here and give a 5 star review because this morning I was taking my nephew to school and a car in front of me brake checked because a car pulled out in front of it so I also had to slam my brakes, and no more than 5 minutes later I got a call asking if I was okay from my local emergency services. This is the first time this has happened and I had no idea that this app could do that, but I was highly impressed.
I'm on a fixed income and had to find the cheapest insurance as possible with the best coverage. Lemonade was in my budget (well under it), and still gave me "full coverage." I will 100% be switching most of my insurances over to Lemonade in the future because of their rates and customer service. I'm amazed!
I appreciate several facts about Lemonade. Integrity, follow up, responsive and respectful. All my claims and questions have been handled well, and updates provided. If there is an issue, I am emailed and told clearly what the issue is, and what I need to do or what they need to do. All changes to policies are clearly stated, and there's no hidden agenda. What a breath of fresh air!
The process for signing up for car and rental insurance have been very easy and efficient. I've always had great referrals to Lemonade Insurance from current policy holders.
After 2 years of using the car insurance Lemonade, here are the summaries of the issues, which this company has shown. Given the useless resolutions of the customer care which does not really resolve anything, we have also had to escalate them. 1) Constant harassing customer service and APP, with reminders to check their online services. The customer service has confirmed that: \[name redacted] has serious technical issues, and the location services disconnect after:: Any App update, Anytime the phone goes in flight mode. (if you are flying, be ready to respond to them upon landing, by reactivating their tracking services, so they know where you are. Your other things (i.e.: get a Uber, get my luggage, get out of the airport, get to my meeting, getting to my hotel,) are irrelevant to them. Your job is to fix their broken App Randomly. No precise reasons. The customer is held responsible for those disconnections and gets harassed if they do not take action. The customers will eventually get a penalty for not complying to fix the Lemonade IT issues. After one week of harassment lemonade will charge the customer additional US$ on their premium 2) Lemonade refuses to share with the customers the details of their travels in the USA and abroad, by using the technique of: Ignore. 3) The app is designed to track and charge every single movement of the people under the policy and charging miles accordingly. This includes: walking, riding a bike, driving a vehicle or a moped (covered by another insurance), being a passenger in a Taxi, Uber, friends car. It tracks and registers steps done in own home, across rooms, in the back and front yard, etc 4) Patronizing behavior shown by many contact center employees, and in an amplified way by managers, who use the threaten and blame the customer technique.
hate that I have to download an app on my phone for something I'll likely rarely need to access... price for policy was ideal though and the app itself has a clean, easy, user-friendly interface. Update 7/7/21: The constant updates don't do alot in the way of helping me feel like this is a secure and legit thing.... I mean its literally like 2 to 3 times a week... what gives
hate that I have to download an app on my phone for something I'll likely rarely need to access... price for policy was ideal though and the app itself has a clean, easy, user-friendly interface. Update 7/7/21: The constant updates don't do alot in the way of helping me feel like this is a secure and legit thing.... I mean its literally like 2 to 3 times a week... what gives