I had the exact same coverage as last year and they wanted to increase my premium by 141%. When I questioned them they said they made a mistake the year before and gave me too good a rate. That is on them not me. I found another company and will never recommend them to anyone.
I have been trying to cancel my umbrella insurance policy since November. I have called several times and left messages, but no one returns my calls. When I do reach someone, they say they will process my cancellation and send me a pro-rated refund, but nothing happens. This is absolutely unacceptable customer service.
They charged me hundreds of dollars for a surety bond that I had to cancel after a few months. I have been waiting 4+ months for a refund that they say is coming but never arrives. Their phone system is terrible and I can rarely reach a live person. When I do get through, they promise to look into it but nothing changes.
After filing a complaint with BBB, Hudson finally processed my policy cancellation and issued the refund they had promised months earlier. I wish it hadn't taken BBB involvement to get results, but at least they eventually resolved the issue.