--- title: "The Hanover Insurance Group Review [Updated 2026]" description: "The Hanover Insurance Group offers personal and commercial insurance through independent agents in 28 states. Founded in 1852 and headquartered in Worcester, Massachusetts, Hanover provides homeowners, auto, umbrella, and specialty coverage with an AM Best A rating." canonical: "https://www.coveragecat.com/reviews/hanover" last-updated: "2026-08-13" --- # The Hanover Insurance Group Review [Updated 2026] 1. [Introduction to The Hanover Insurance Group](#introduction) 2. [What Kinds of Insurance Does The Hanover Offer?](#types-of-insurance) 3. [Does The Hanover Sell Homeowners Insurance?](#homeowners-insurance) 4. [Does The Hanover Sell Auto Insurance?](#auto-insurance) 5. [Does The Hanover Sell Umbrella Insurance?](#umbrella-insurance) 6. [How Does The Hanover Insurance Work?](#how-it-works) 7. [Pros and Cons of The Hanover Insurance](#pros-cons) 8. [Ratings and Customer Feedback](#ratings) 9. [Get Customer Support or File a Claim](#customer-support) 10. [Frequently Asked Questions](#faq) ## Introduction to The Hanover Insurance Group Founded in 1852 near Hanover Square in Manhattan, The Hanover Insurance Group stands as one of America's oldest continuously operating insurers. The company has weathered more than 170 years of catastrophes, including the devastating 1871 Great Chicago Fire and the 1906 San Francisco earthquake [(The Hanover Insurance Group, "About The Hanover", 2026)](https://www.hanover.com/why-the-hanover). It moved from NYC to Worcester, Massachusetts in 1969, where it maintains headquarters today. The Hanover now ranks among the nation's largest property and casualty insurers. The company operates as a $6.5 billion property and casualty underwriter, with approximately 4,900 employees across 48 offices in the United States [(LinkedIn, "The Hanover Insurance Group", 2026)](https://www.linkedin.com/company/the-hanover-insurance-group). The company protects more than two million individual and business policyholders. Unlike many modern competitors, the company writes exclusively property and casualty lines — no life insurance or health products. Hanover underwrites a balanced portfolio of personal, commercial, and specialty coverage through independent agents and brokers only. Recent financial results confirm the company's momentum. In Q1 2026, The Hanover posted net income of $186.8 million ($5.20 per diluted share), with revenue of $1.70 billion, up 6.1% year over year [(PR Newswire, "The Hanover Insurance Group, Inc. Announces New Share Repurchase Authorization", 2026)](https://www.prnewswire.com/news-releases/the-hanover-insurance-group-inc-announces-new-share-repurchase-authorization-302771479.html). The board also approved a new share repurchase authorization of up to $700 million in common stock, a signal of confidence in future earnings. The organization operates through multiple subsidiary brands, including The Hanover Insurance Company and Citizens Insurance Company of America. In December 2005, parent company Allmerica Financial Corporation rebranded as The Hanover Insurance Group, Inc. [(The Hanover Insurance Group, "Company History", 2026)](https://www.hanover.com/why-hanover/about-our-company/our-history). ## What Kinds of Insurance Does The Hanover Offer? The Hanover Insurance Group provides comprehensive personal and commercial insurance products exclusively through independent agents. Their personal lines portfolio includes standard and specialty coverage options. **Personal Insurance Products:** - [Homeowners insurance](https://www.coveragecat.com/insurance-types/homeowners-insurance) (including high-value homes) - [Auto insurance](https://www.coveragecat.com/insurance-types/car-insurance) - [Condo insurance](https://www.coveragecat.com/insurance-types/condo-insurance) - [Renters insurance](https://www.coveragecat.com/insurance-types/renters-insurance) - Dwelling fire/landlord insurance - [Umbrella insurance](https://www.coveragecat.com/insurance-types/umbrella-insurance) - Motorcycle insurance - Boat and watercraft insurance - Classic and collector car insurance - Valuable items coverage Hanover Insurance operates in 28 states: Arizona, California, Connecticut, Colorado, Georgia, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Mississippi, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and the District of Columbia [(The Hanover Insurance Group, "States We Serve", 2026)](https://www.hanover.com/individuals/). | Coverage Type | Availability | Key Features | |--------------|--------------|--------------| | Homeowners | 28 states + DC | Three-tier system (Connections, Platinum, Prestige) with specialized high-value home options | | Auto | 20 states | Standard liability plus unique add-ons like accident forgiveness and upgraded rental coverage | | Umbrella | 27 states + DC | $1M to $10M coverage ($5M max in Louisiana) with personal injury protection | | Condo/Renters | 28 states + DC | Customizable property and liability protection for non-homeowners | | Landlord | 28 states + DC | Coverage for up to four two-unit rental properties | ## Does The Hanover Sell Homeowners Insurance? The Hanover offers multiple homeowners insurance packages tailored to different customer profiles. Three distinct tiers serve various needs and budgets [(The Hanover Insurance Group, "Homeowners Insurance", 2026)](https://www.hanover.com/individuals/products/home-insurance): **Connections**: Designed for customers who want standalone homeowners coverage without bundled auto insurance. **Platinum**: Built for policyholders who bundle both homeowners and auto coverage through The Hanover. This is the company's most popular package. **Prestige**: Premium coverage for homes that require at least $750,000 in replacement cost, with higher limits and specialized features for luxury properties. A 2025 survey commissioned by The Hanover and conducted by The Harris Poll reveals significant gaps in homeowners insurance awareness, with many U.S. homeowners missing coverage elements they assume they have [(investors.hanover.com, "New Report from The Hanover Reveals Gaps in Homeowners Insurance Awareness", 2025)](https://investors.hanover.com/news/news-details/2025/New-Report-from-The-Hanover-Reveals-Gaps-in-Homeowners-Insurance-Awareness/default.aspx). The company followed up with a 2026 Home Report titled "The Coverage Confidence Gap," which explores homeowner uncertainty about policy protections in greater depth [(LinkedIn, "The Hanover Insurance Group", 2026)](https://www.linkedin.com/company/the-hanover-insurance-group). These findings reinforce the value of working with knowledgeable agents who can explain coverage options thoroughly. ### Coverage Options Standard homeowners protection includes the six fundamental coverage types mandated by most mortgage lenders. Optional endorsements significantly expand protection beyond basic policies. **Standard Coverage Includes:** - Dwelling coverage (Coverage A) - Other structures (Coverage B) - Personal property (Coverage C) - Loss of use (Coverage D) - Personal liability (Coverage E) - typically $100,000 to $500,000 - Medical payments to others (Coverage F) **Optional Endorsements:** Service line coverage handles repair or replacement costs for damaged power lines, water pipes, and other utility lines on your property [(The Hanover Insurance Group, "Service Line Coverage", 2026)](https://www.hanover.com/resources/tips-individuals-and-businesses/prepare-now-learn-how/answers-questions-about-service-line). Personal injury protection extends liability coverage to include slander, libel, false arrest, wrongful eviction, imprisonment, and malicious prosecution claims. Unlimited loss of use coverage pays for alternative living arrangements if covered damage makes your home uninhabitable. Coverage extends to hotel stays, restaurant meals, and related expenses without time or dollar limits [(The Hanover Insurance Group, "Coverage Options", 2026)](https://www.hanover.com/individuals/products/home/home-coverage). Guaranteed replacement cost coverage ensures full rebuilding expenses after total loss, using materials and craftsmanship of like kind and quality. This protection applies regardless of rising material and labor costs that exceed policy limits. Equipment breakdown coverage addresses unexpected mechanical or electrical breakdowns not caused by normal wear and tear [(Ibid.)](https://www.hanover.com/individuals/products/home/home-coverage). A single deductible feature means you pay only one deductible when weather or a natural cause results in multiple claims on the same event. Water backup coverage protects against unexpected expenses from damaged service lines on your property. Basic home policies often exclude water damage incidents, which makes this supplemental protection valuable. Scheduled personal property endorsements extend coverage beyond standard protection for expensive items like jewelry, art, and collectibles. ### Dwelling Fire and Landlord Coverage The Hanover extends coverage beyond primary residences to rental properties. Their dwelling fire product covers up to four two-unit properties, which makes the company a solid option for landlords who manage multiple rental units [(Ibid., "Landlord Insurance", 2026)](https://www.hanover.com/individuals/products/home-insurance). ## Does The Hanover Sell Auto Insurance? The Hanover provides [auto insurance](https://www.coveragecat.com/insurance-types/car-insurance) through independent agents in 20 states. The company offers standard liability and physical damage coverage plus several unique add-ons. Its SafeTeen initiative also provides programs that educate teen motorists about road safety [(Insurance Business America, "Hanover Insurance Group", 2023)](https://www.insurancebusinessmag.com/us/companies/hanover-insurance-group/67010/). ### Auto Insurance Coverage Options Standard auto insurance protection meets state minimum requirements while optional coverages address specific needs. **Standard Coverages:** - Bodily injury liability - Property damage liability - Collision - Comprehensive - Uninsured/underinsured motorist - Medical payments - Personal injury protection (where required by state law) **Optional Coverages:** Excess custom equipment coverage reimburses up to $1,500 for aftermarket equipment not installed by the original manufacturer when damaged in a covered crash [(The Hanover Insurance Group, "Auto Insurance Coverage", 2026)](https://www.hanover.com/individuals/products/auto/auto-coverage). Excess electronic equipment pays up to $1,000 for non-factory electronic equipment damaged in a covered accident. Key replacement coverage provides up to $250 if your car keys are lost, damaged, or stolen. Upgraded rental car coverage pays a daily amount toward rental vehicles until yours is repaired or replaced. The total payout caps at $3,000, but daily rental limits don't restrict the number of days covered. Accident forgiveness prevents rate increases after your first accident in any three-year period, as long as you avoid additional at-fault crashes. ### Pricing The company does offer several discounts for safe drivers, bundled policies, and vehicles with safety features, but buyers who prioritize low premiums should compare quotes from multiple carriers through an independent agent. ## Does The Hanover Sell Umbrella Insurance? The Hanover offers comprehensive umbrella insurance that extends home and auto liability limits. Coverage starts at $1 million and extends up to $10 million ($5 million maximum in Louisiana) [(The Hanover Insurance Group, "Umbrella Insurance", 2026)](https://www.hanover.com/individuals/products/umbrella-insurance). Umbrella policies protect policyholders against: - Legal defense costs when sued for libel, slander, invasion of privacy, malicious prosecution, defamation of character, or discrimination - Bodily injury claims that exceed underlying policy limits - Property damage liability beyond base coverage - Personal liability claims Additional uninsured/underinsured motorist coverage is available, with options extending to $2 million [(The Hanover Insurance Group, "Umbrella Coverage Options", 2026)](https://www.hanover.com/individuals/products/umbrella/umbrella-coverage). Personal umbrella policies cost approximately $20 per month for $1 million in protection. ## How Does The Hanover Insurance Work? The Hanover Insurance Group operates exclusively through independent insurance agents and brokers — a business model it reaffirmed in 2003 [(The Hanover Insurance Group, "Distribution", 2026)](https://www.hanover.com/agents-and-brokers/agent-solutions/personal-lines). This approach means customers cannot purchase coverage directly from the company. ### Getting a Quote Unlike direct-to-consumer insurers, The Hanover doesn't provide online quotes. Customers must contact a licensed independent agent who accesses Hanover's products and generates personalized quotes based on individual circumstances. The company's website features an agent locator tool to find local representatives [(The Hanover Insurance Group, "Find an Agent", 2026)](https://www.hanover.com/contact-agent). Agents can quote multiple coverage options and identify potential bundling discounts. ### Managing Your Policy Once you purchase coverage, several digital tools streamline policy management: **My Hanover Policy Portal:** This secure website consolidates all policies in one location with convenient features including a personalized account profile that displays complete policy information and online bill viewing and payment, which eliminates paper checks [(The Hanover Insurance Group, "My Hanover Policy", 2026)](https://www.hanover.com/individuals/customer-resources/hanover-mobile). **Mobile Apps:** Hanover Mobile enables policy viewing, payment submission, claims filing, and roadside assistance requests. Most states served also support digital insurance ID card access. Hanover SmartPath monitors teen driving behaviors, tracking braking, speeding, and distraction patterns [(The Hanover Insurance Group, "Mobile App", 2026)](https://www.hanover.com/hanover-mobile). ### Bundling and Discounts Multi-policy bundling simplifies insurance management while it reduces costs. Combined home and auto coverage provides one policy, one effective date, and one bill, while it delivers premium savings on both coverages [(The Hanover Insurance Group, "Bundle and Save", 2026)](https://www.hanover.com/individuals/bundled-savings/hanover-prestige). Additional discounts include: - Multi-car discount - Paid-in-full discount - Safety device discounts - Good student discount - Accident prevention course discount ## Pros and Cons of The Hanover Insurance

Pros

Cons

## Ratings and Customer Feedback for The Hanover Insurance ### Financial Strength Ratings The Hanover maintains an AM Best rating of A (Excellent), which reflects strong financial stability across more than 170 years of operation. On July 31, 2025, AM Best affirmed the Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings of "a+" (Excellent) for The Hanover's property/casualty subsidiaries [(AM Best / Business Wire via Yahoo Finance, "AM Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries", 2025)](https://finance.yahoo.com/news/am-best-affirms-credit-ratings-151200491.html). The holding company itself carries a Long-Term ICR of "bbb+" (Good) with a stable outlook. The ratings acknowledge The Hanover's balance sheet strength, which AM Best assesses at the strongest level. AM Best noted that improved operating performance in 2024 reflects ongoing initiatives including additional rate and a reduction in reported catastrophe losses relative to 2023. However, the report also flagged higher premium/underwriting leverage measures and regional exposure to natural catastrophe and terror events as offsetting factors. In August 2025, AM Best also assigned a Long-Term Issue Credit Rating of 'bbb+' (Good) to the company's USD 500 million, 5.5% senior unsecured notes due 2035 [(Business Wire / AM Best, "AM Best Assigns Issue Credit Rating to The Hanover Insurance Group, Inc.'s Senior Unsecured Notes", 2025)](https://www.businesswire.com/news/home/20250828854258/en/AM-Best-Assigns-Issue-Credit-Rating-to-The-Hanover-Insurance-Group-Inc.s-Senior-Unsecured-Notes). The Better Business Bureau awards Hanover an A+ rating for business practices, with the company holding BBB accreditation since March 1, 1959 [(Better Business Bureau, "The Hanover Insurance Group", 2026)](https://www.bbb.org/us/ma/worcester/profile/insurance-services-office/the-hanover-insurance-group-0261-100180). Insurance Business America confirms that The Hanover also holds an A rating from Standard & Poor's and Moody's [(Insurance Business America, "Hanover Insurance Group", 2023)](https://www.insurancebusinessmag.com/us/companies/hanover-insurance-group/67010/), which makes it one of few midsize carriers rated A or above by all three major agencies. The Hanover has earned workplace recognition, appearing on Forbes' list of Best Midsize Employers since 2015, TIME's World's Best Companies list, Newsweek's best customer service list, and U.S. News & World Report's Best Companies to Work For [(The Hanover Insurance Group, "See what they're saying about us", 2026)](https://www.hanover.com/about-hanover/about-our-company/reviews-and-testimonials/see-what-theyre-saying-about-us). ### Customer Satisfaction Ratings | Source | Rating | Details | |--------|--------|---------| | AM Best | A (Excellent) | Financial strength rating affirmed July 31, 2025; balance sheet at strongest level [(AM Best / Business Wire via Yahoo Finance, "AM Best Affirms Credit Ratings", 2025)](https://finance.yahoo.com/news/am-best-affirms-credit-ratings-151200491.html) | | Better Business Bureau | A+ | Business practices rating; BBB Accredited since March 1, 1959; 43 complaints in last 3 years [(BBB, "Company Profile", 2026)](https://www.bbb.org/us/ma/worcester/profile/insurance-services-office/the-hanover-insurance-group-0261-100180) | | Trustpilot | 4/5 stars | Based on approximately 3,946 customer reviews; ranked 13th out of 46 in Insurance Company category [(Trustpilot, "The Hanover Reviews", 2026)](https://www.trustpilot.com/review/hanover.com) | | Google Reviews | 4.2/5 stars | Aggregate rating per company-reported data [(The Hanover Insurance Group, "See what they're saying about us", 2026)](https://www.hanover.com/about-hanover/about-our-company/reviews-and-testimonials/see-what-theyre-saying-about-us) | | S&P / Moody's | A | Financial stability rating from both agencies [(Insurance Business America, "Hanover Insurance Group", 2023)](https://www.insurancebusinessmag.com/us/companies/hanover-insurance-group/67010/) | ### Real Customer Reviews for The Hanover Insurance

5 ★

Donald S., 2020 via Google Review

"The true value of an insurance company is when you have to make a claim. Our basement had some flooding and water damage that was severe enough for us to file a claim. Michael, our adjuster at Hanover, did a fantastic job. He truly went above and beyond in customer service. My claim was processed quickly, fairly, and with excellent communication during the entire process. Based on my experience, I recommend Hanover for your P&C insurance needs." [(Google Reviews, Donald S., 2020)](https://maps.app.goo.gl/76ATzzBtkVhaVwiMA)

5 ★

Dog Lover, Oct 2023 via Trustpilot

"I was a little skeptical when my local agent recommended Hanover. After having a crazy hail storm come through, several neighbors were fighting with their insurance company. Well, after filling out a claim online, I was contacted by a Hanover claims rep. Wyatt T., very professional and explained things in a way that I could understand. He sent out a gentleman with a drone. They took pictures and video of my roof. The next day a roof replacement was approved. The check was in my mailbox three days later!! I now have a new, very good looking roof. I would highly recommend Hanover." [(Trustpilot, Dog Lover, October 2023)](https://www.trustpilot.com/review/hanover.com?search=skeptical)

3 ★

Phillip B., May 2025 via BBB

"I switched to Hanover / Citizens about 10 years ago. The switch was easy as I had a very pleasant experience with their adjuster on my parents condo roof water leak. Their customer service reps are outstanding - every year I review coverages, make adjustments to auto / home and the reps find ways to carefully explain and work the coverages for needs." [(BBB, Phillip B., May 2025)](https://www.bbb.org/us/ma/worcester/profile/insurance-services-office/the-hanover-insurance-group-0261-100180/customer-reviews)

On the negative side, some Trustpilot reviews cite claims handling lack of transparency, communication delays, and difficulty when a claim is denied [(Trustpilot, "The Hanover Insurance Group Reviews", 2026)](https://www.trustpilot.com/review/hanover.com). Prospective buyers should weigh these mixed experiences against the company's overall 4-star aggregate score. ## Get Customer Support or File a Claim with The Hanover Insurance ### Filing a Claim Report claims to The Hanover 24 hours a day through multiple channels. The company offers potential for same-day payment once a claim is resolved [(The Hanover Insurance Group, "File a Claim", 2026)](https://www.hanover.com/claims). **Claim Reporting Options:** - [Online through My Hanover Policy portal](https://www.hanover.com/claims) - Phone for Prestige claims: 877-922-2774 - [Mobile app](https://www.hanover.com/hanover-mobile) - General claims phone: 800-628-0250 - Platinum policy service phone: 800-799-6977 - Email: firstreport@hanover.com - Fax: 800-399-4734 Claims professionals work to restore customers to their pre-loss condition as quickly as possible. Inspection options include virtual assessments, aerial drone inspection, self-service tools, or in-person visits [(The Hanover Insurance Group, "The claims process from start to finish", 2026)](https://www.hanover.com/resources/tips-individuals/claims-process-start-finish). The My Hanover Policy account enables claim tracking, text updates, and easy access to policy documents throughout the process. Your independent agent also receives notification of claim details throughout so they can advocate on your behalf [Ibid.](https://www.hanover.com/resources/tips-individuals/claims-process-start-finish). ### Customer Service The Hanover provides multiple customer service contact methods for policy questions and general inquiries [(The Hanover Insurance Group, "Contact Us", 2026)](https://www.hanover.com/contact): **Contact Methods:** - Phone: 800-626-6601 - Online: Through My Hanover Policy portal - Independent agent support - Claims support line: 800-628-0250 ### Payment Options Payment flexibility accommodates diverse customer preferences. Accepted methods include American Express, MasterCard, Discover, Visa credit cards, debit cards, and direct checking account withdrawals. Customers can establish automatic payments through Electronic Funds Transfer (EFT) from bank accounts [(The Hanover Insurance Group, "Payment Options", 2026)](https://www.hanover.com/pay-your-bill). Premium payment schedules offer lump sum, semi-annual, quarterly, four-pay, ten-pay, or monthly installments. Paying annually upfront may qualify for discounts in some states. ## Frequently Asked Questions ### Is The Hanover Insurance a Real Insurance Company? Yes. The Hanover Insurance Group is a legitimate insurer established in 1852 near Hanover Square in Manhattan. The company has operated continuously for over 170 years, surviving major catastrophes including the Great Chicago Fire and San Francisco earthquake. The company has paid cash dividends to shareholders every year since 1853 [(Wikipedia, "Hanover Insurance", 2026)](https://en.wikipedia.org/wiki/Hanover_Insurance). AM Best affirms a Financial Strength Rating of A (Excellent) for the company's property/casualty subsidiaries [(AM Best / Business Wire via Yahoo Finance, "AM Best Affirms Credit Ratings", 2025)](https://finance.yahoo.com/news/am-best-affirms-credit-ratings-151200491.html). ### How Does The Hanover Make Money? The Hanover Insurance Group generates revenue by underwriting insurance policies and collecting premiums from policyholders. The company also invests premium reserves in diversified portfolios to generate investment income. Additional revenue comes from various insurance products across personal, commercial, and specialty lines. The company operates as a $6.5 billion property and casualty underwriter [(Investing.com, "Hanover Insurance at Bank of America Conference", 2026)](https://www.investing.com/news/transcripts/hanover-insurance-at-bank-of-america-conference-optimism-for-2026-growth-93CH-4498400). Management expects further price increases in both commercial and personal auto liability, and technology investments including AI-enabled triage and upgraded underwriting platforms should improve efficiency over the coming years [(Zacks Investment Research via Yahoo Finance, "The Hanover Insurance Group: What Will Drive Earnings in 2026?", 2026)](https://finance.yahoo.com/news/hanover-insurance-group-drive-earnings-165700485.html). ### Is The Hanover Available in My State? Hanover Insurance operates in 28 jurisdictions: Arizona, California, Connecticut, Colorado, Georgia, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Mississippi, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and the District of Columbia [(The Hanover Insurance Group, "States We Serve", 2026)](https://www.hanover.com/individuals/). Contact a local independent agent to confirm availability in your specific area. ### Should I Buy The Hanover Insurance? The Hanover may suit your needs if you: - Live in one of the 28 states where Hanover operates - Prefer working with an independent agent for personalized service - Need comprehensive coverage options with extensive customization - Own a high-value home or multiple rental properties - Want to bundle home and auto insurance for premium savings - Value financial stability and a company with 173 years of operational history However, consider alternatives if you: - Prefer obtaining quotes and purchasing insurance online - Prioritize finding the absolute lowest rates - Live in a state where Hanover doesn't operate ### Does The Hanover Cover Rental Properties? Yes. The Hanover covers up to four two-unit properties through their dwelling fire insurance product, with flexible coverage options and limits [(Ibid., "Landlord Insurance", 2026)](https://www.hanover.com/individuals/products/home-insurance). This makes them a strong option for landlords who manage multiple rental units. ### Can I Get a Quote Online? No. You must contact an agent to receive a quote from The Hanover. The company doesn't offer online quotes and operates exclusively through independent insurance agents and brokers [(Ibid., "How to Buy", 2026)](https://www.hanover.com/contact-agent). Use their website's agent locator tool to find a representative in your area. ### What Makes The Hanover Insurance Different from Competitors? The Hanover Insurance distinguishes itself through several key factors: exclusive distribution through independent agents who can compare multiple carriers and provide personalized service, a three-tier homeowners insurance structure designed for different needs and budgets, specialized coverage for high-value homes through the Prestige package, and landlord insurance supporting up to four two-unit properties. The company's 173-year operational history and consistent dividend payments since 1853 demonstrate financial stability that newer competitors cannot match. It also holds an A rating from all three major financial rating agencies (AM Best, S&P, and Moody's), a distinction not common among midsize carriers [(Insurance Business America, "Hanover Insurance Group", 2023)](https://www.insurancebusinessmag.com/us/companies/hanover-insurance-group/67010/).