---
title: "Go Auto Insurance Review [Updated 2026]"
description: "Go Auto Insurance is a no-frills auto insurance company offering minimum liability policies for drivers who might have trouble securing a traditional policy."
canonical: "https://www.coveragecat.com/reviews/go-auto-insurance-review"
last-updated: "2026-08-13"
---
# Go Auto Insurance Review [Updated 2026]
1. [Introduction to Go Auto Insurance](#introduction)
2. [What Kinds of Insurance Does Go Auto Offer?](#kindsofinsurance)
3. [How Does Go Auto Insurance Work?](#howdoesitwork)
4. [Pros and Cons of Go Auto Insurance](#proscons)
5. [Ratings and Customer Feedback for Go Auto Insurance](#ratings)
6. [Get Customer Support Or File A Claim For Go Auto Insurance](#customersupport)
7. [Frequently Asked Questions](#faq)
### Introduction to Go Auto
Go Auto Insurance (Go Auto) was founded in 2009 by Gregory Tramontin, an insurance executive, in Baton Rouge, Louisiana. Go Auto exclusively sells "no frills," affordable auto insurance in Alabama, Louisiana, Nevada, Ohio, and Texas. In July 2025, the company [expanded into Georgia](https://www.globenewswire.com/news-release/2025/07/21/3118424/0/en/GoAuto-Insurance-Now-Licensed-in-Georgia-Begins-Issuing-Auto-Policies-Statewide.html) (GoAuto Insurance, "GoAuto Insurance Now Licensed in Georgia, Begins Issuing Auto Policies Statewide", 2025), which became its sixth operating state. Its strategy is to sell policies with minimum liability requirements set by states directly to consumers, rather than through agents, [eliminating agent commissions](https://www.globenewswire.com/news-release/2025/07/21/3118424/0/en/GoAuto-Insurance-Now-Licensed-in-Georgia-Begins-Issuing-Auto-Policies-Statewide.html) (GoAuto Insurance, "GoAuto Insurance Now Licensed in Georgia, Begins Issuing Auto Policies Statewide", 2025) to keep costs low. In addition, it offers low down payments and customized payment plans. A private equity firm, Milestone Partners, acquired Go Auto in 2022\.
Many auto insurers refuse coverage to consumers with bad credit. [Go Auto encourages them to request a quote](https://get.goautoinsurance.com/blog/how-are-car-insurance-rates-calculated/).
### What Kinds of Insurance Does Go Auto Offer?
Go Auto offers no-frills auto insurance, which means insurance with the minimum coverage required by states. The company focuses exclusively on personal auto insurance and does not offer homeowners, renters, or other property coverage options.
| Coverage Type | Available | Notes |
|--------------|-----------|-------|
| Auto Liability | Yes | Minimum state-required limits |
| Auto Collision | Limited | Not emphasized in standard offerings |
| Auto Comprehensive | Limited | Not emphasized in standard offerings |
| Homeowners | No | Auto insurance only |
| Renters | No | Auto insurance only |
| Umbrella | No | Auto insurance only |
### Does Go Auto Sell Auto Insurance?
Yes, Go Auto sells auto insurance.
### Does Go Auto Sell Homeowners Insurance?
No, Go Auto does not sell homeowners insurance. The company limits its product line to automobile coverage.
### Does Go Auto Sell Liability Insurance?
Yes, Go Auto sells liability insurance as part of its auto policies. To help keep down the costs of policies, Go Auto may suggest clients purchase policies with basic minimum liability insurance that meet state requirements but do not include optional coverages.
### How Does Go Auto Insurance Work?
Consumers can get quotes or Go Auto policies on the mobile app, on the phone by calling 833-700-000, or by visiting a Go Auto office. The company's digital model, which cuts out agent commissions, helps it achieve [lower loss ratios and stronger margins](https://www.globenewswire.com/news-release/2025/07/21/3118424/0/en/GoAuto-Insurance-Now-Licensed-in-Georgia-Begins-Issuing-Auto-Policies-Statewide.html) (GoAuto Insurance, "GoAuto Insurance Now Licensed in Georgia, Begins Issuing Auto Policies Statewide", 2025) than some competitors. Go Auto offers discounts for good students, multiple policies, multiple cars, safe drivers, members of the military, and for new cars.
Claims can be submitted [online](https://www.goautoinsurance.com/Report-A-Claim.aspx), on the app, or over the phone, by calling 833-700-0000. After reporting a claim, an adjuster will get in contact within two days. The claim then moves to the investigation stage where an investigator will interview the parties involved in the accident, as well as witnesses. The vehicles involved in the accident will be inspected. With this information, the payment or denial of the claim will be decided.
## Pros and Cons of Go Auto
Pros
- Go Auto insurance may be more affordable than other companies because it specializes in policies with minimum required coverages.
- For customers who prefer speaking with an agent, Go Auto agents are available by phone or an office visit.
- The company's direct-to-consumer model and data analytics approach target cost savings for budget-conscious drivers.
Cons
- Insurance policies with minimum coverage may not be appropriate for higher net worth individuals.
- Because many services require speaking with a live agent, Go Auto policies may take more time to complete or update.
- Go Auto has not been rated by AM Best or other major credit rating agencies.
- According to the Better Business Bureau, 46 of 59 customer complaints filed in the last three years relate to customer service issues (Better Business Bureau, "Go Auto Insurance - Customer Complaints", 2025).
### Ratings and Customer Feedback for Go Auto Insurance
Go Auto Insurance has received mixed reviews from customers and has not been rated by AM Best. According to [Weiss Ratings](https://weissratings.com/en/insurer/P10685), the company received a B financial strength rating, which indicates good overall financial performance, though the rating also notes a high loss ratio. The Better Business Bureau reports that Go Auto is [not BBB accredited](https://www.bbb.org/us/la/baton-rouge/profile/auto-insurance/go-auto-insurance-0835-90013305/addressId/32429) (Better Business Bureau, "Go Auto Insurance - BBB Business Profile", 2025).
Customer complaints reveal significant concerns about Go Auto insurance claims handling and customer service responsiveness. The BBB shows that [59 complaints were filed in the last three years](https://www.bbb.org/us/la/baton-rouge/profile/auto-insurance/go-auto-insurance-0835-90013305/complaints), with [42 complaints closed in the last 12 months alone](https://www.bbb.org/us/la/baton-rouge/profile/auto-insurance/go-auto-insurance-0835-90013305/complaints) (Better Business Bureau, "Go Auto Insurance - Customer Complaints", 2025). Of the 59 total complaints, [46 relate to customer service issues](https://www.bbb.org/us/la/baton-rouge/profile/auto-insurance/go-auto-insurance-0835-90013305/complaints) (Better Business Bureau, "Go Auto Insurance - Customer Complaints", 2025), which suggests a pattern of service dissatisfaction among Go Auto insurance policy reviews.
Online review platforms show limited but negative feedback. Trustpilot lists only one review for Go Auto insurance with a 3.2 out of 5 rating. Yelp reviews for Go Auto Insurance in Tyler express frustration with claims denials and communication practices.
| Rating Source | Rating | Year | Notes |
|--------------|--------|------|-------|
| Weiss Ratings | B | 2025 | Good financial strength, high loss ratio |
| BBB Accreditation | Not Accredited | 2025 | 59 complaints in 3 years |
| Trustpilot | 3.2/5 | 2025 | Based on 1 review |
| AM Best | Not Rated | 2025 | No rating available |
Is Go Auto good insurance? The answer depends on your priorities. For drivers who need basic coverage at minimal cost and are comfortable with limited service interactions, the company may provide a workable solution. However, the high volume of customer service complaints and lack of major credit ratings suggest caution.
### Get Customer Support Or File A Claim For Go Auto Insurance
Go Auto insurance claims can be filed online at the company's [claims portal](https://www.goautoinsurance.com/Report-A-Claim.aspx), through the mobile app, or by calling 833-700-0000. The company promises that an adjuster will contact policyholders within two business days of filing a claim. Customers can also visit a Go Auto office in person for assistance.
For general customer support, policyholders can call 833-700-0000 during business hours or use the online chat function on the company's website. However, based on the Better Business Bureau data showing 46 customer service complaints out of 59 total complaints, prospective customers should be aware that Go Auto insurance complaints often center on responsiveness and communication quality.
### Frequently Asked Questions
### **Should I Buy Go Auto Insurance?**
If you are willing to purchase policies with minimum coverage and prioritize affordability over comprehensive protection, Go Auto could be an option. However, it's best to compare quotes from multiple insurers and review Go Auto Insurance policy reviews carefully before deciding. The company's high volume of Go Auto insurance complaints and lack of AM Best rating should factor into your decision.
Do you live in California, Florida, New York, Texas or Washington? Coverage Cat can get quotes for you.
### **Is Go Auto Insurance a Real Insurance Company?**
Yes, Go Auto is a real insurance company licensed in Alabama, Louisiana, Nevada, Ohio, Texas, and Georgia. It underwrites policies directly and operates as a specialty auto insurer focused on budget-conscious drivers.
### **How Does Go Auto Make Money?**
Go Auto makes money by collecting the premiums paid by its policyholders, investing the cash from the premiums, and trying to lower expenses such as claims and operating costs. By eliminating agent commissions and using data analytics, the company aims to maintain lower loss ratios than traditional insurers.
### **Is Go Auto Insurance Worth the Price?**
The only way to know for sure whether Go Auto is right for you is to compare its quote and coverage options with other insurers. Consider both the premium cost and the Go Auto insurance rating from sources like Weiss Ratings, as well as customer feedback about Go Auto insurance claims processing. Given the company's focus on minimum liability coverage, drivers with assets to protect may find better value elsewhere.
[Coverage Cat](https://www.coveragecat.com/) will help you find the best possible offers, and will make it easy to find the best possible policy for you.