--- title: "Cypress Property & Casualty Insurance Company Review [Updated 2026]" description: "Cypress Property & Casualty Insurance has served Florida and Texas homeowners for over 25 years, specializing in hurricane-prone coastal properties. This review explores coverage options, financial ratings, customer experiences, and whether Cypress is the right choice for your home insurance needs." canonical: "https://www.coveragecat.com/reviews/cypress-property-casualty" last-updated: "2026-08-13" --- # Cypress Property & Casualty Insurance Company Review [Updated 2026] 1. [Introduction to Cypress Property & Casualty Insurance](#introduction) 2. [What Kinds of Insurance Does Cypress Offer?](#kindsofinsurance) 3. [Does Cypress Sell Homeowners Insurance?](#sellhomeowners) 4. [Does Cypress Sell Auto Insurance?](#sellauto) 5. [How Does Cypress Insurance Work?](#howdoesitwork) 6. [Pros and Cons of Cypress Insurance](#proscons) 7. [Ratings and Customer Feedback for Cypress Insurance](#ratings) 8. [Get Customer Support Or File A Claim For Cypress Insurance](#customersupport) 9. [Frequently Asked Questions](#faq) ## Introduction to Cypress Property & Casualty Insurance Cypress Property & Casualty Insurance Company was established in Florida in 1999 and has become a regional property insurance provider focused on the unique challenges of hurricane-prone coastal areas. For over 25 years, Cypress Property & Casualty Insurance has served Florida and Texas with a seasoned approach to the dynamic insurance markets in those states. The company is headquartered in Jacksonville, Florida, and employs over 100 professionals [(Cypress, "About Us", 2026)](https://www.cypressig.com/about-cypress/). Cypress's headquarters in Jacksonville, FL means the company understands first-hand the effects of tropical storms and hurricanes [(Cypress, "About Us", 2026)](https://www.cypressig.com/). This regional focus has allowed Cypress to develop expertise in properties at high risk for natural disasters, particularly hurricane and wind damage. Recent executive leadership changes include Jay Rine's promotion to President, Trevor Hillier's appointment as Chief Financial Officer, and Parker Rush's assumption of the role of Executive Chairman of the Board of Directors [(ZoomInfo, "Cypress Property & Casualty", 2026)](https://www.zoominfo.com/c/cypress-property--casualty-insurance/32641127). ## What Kinds of Insurance Does Cypress Offer? Cypress specializes in Homeowners, Condominium, and Rental Property insurance for residences, with expertise extending to General Liability and Landlord insurance, plus additional products such as flood insurance and builder's risk coverage [(Cypress, "Home Page", 2026)](https://www.cypressig.com/). According to the company's website, Cypress offers: - [Homeowners Insurance](/insurance-types/homeowners-insurance) for single-family homes - [Condominium Insurance](/insurance-types/condo-insurance) for both owner-occupied and rental condos - Rental Property Insurance for landlords - Seasonal and Vacation Home Insurance - [Renters Insurance](/insurance-types/renters-insurance) - Flood Insurance - Builder's Risk Insurance - Artisan General Liability Insurance - Equipment Breakdown Coverage - Service Line Coverage - Identity Theft Protection Policies are available in Florida and Texas [Ibid.](https://www.cypressig.com/). ## Does Cypress Sell Homeowners Insurance? Cypress provides coverage for: - Single-family primary residences - Second homes and vacation properties - Seasonal homes - Scheduled personal property ### Coverage Limits and Options The company offers wind mitigation discounts, which can significantly lower premiums for homeowners who implement improvements that enhance a property's resistance to wind damage. Wind mitigation discounts are available for homes with storm shutters, reinforced roofing, and other wind-resistant features. Cypress has partnered with CAPE Analytics for AI-powered geospatial property intelligence to support faster underwriting decisions [(ZoomInfo, "Cypress Property & Casualty", 2026)](https://www.zoominfo.com/c/cypress-property--casualty-insurance/32641127), which reflects the company's commitment to using technology for risk assessment. ## Does Cypress Sell Auto Insurance? No, Cypress does not offer [auto insurance](/insurance-types/car-insurance). The company focuses exclusively on property and casualty coverage for homes, rental properties, and commercial real estate. Homeowners will need to obtain auto insurance from another carrier. ## How Does Cypress Insurance Work? Cypress Property & Casualty Insurance operates exclusively through independent insurance agents rather than direct-to-consumer sales. This means you cannot purchase Cypress policies directly from the company's website. Instead, you must contact a licensed independent agent in Florida or Texas who represents Cypress. ### The Customer Journey **1. Find an Agent:** Cypress policies are available through independent insurance agents. You can use the company website to locate an appointed agent in your area, or work with a broker who has access to Cypress products. **2. Receive a Quote:** Agents work closely with customers to assess risks and design a policy that provides optimal protection [(Cypress, "Home Page", 2026)](https://www.cypressig.com/). The quote will be tailored to your property's specific characteristics, location, and coverage needs. **3. Underwriting Review:** All insurance companies have a 60-day underwriting period from policy inception to review each policy and confirm application information, including loss history and premises condition through exterior inspection [(BBB, "Cypress Property & Casualty Reviews", 2026)](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews). **4. Policy Management:** Once bound, policyholders can manage their account through Cypress's online policy portal, where they can make payments, view policy documents, and access account information. ### Unique Features **Deductible Installment Program (DIP):** The DIP applies up to 2% of Coverage A for HO3/DP3 or 2% of Coverage C for HO6, allowing policyholders to begin repairs immediately and pay their deductible in three installments, with the first payment not due for six months [(Cypress, "FAQ", 2026)](https://www.cypressig.com/about-cypress/faq/). **Reinsurance Program:** Cypress reinsurance programs include catastrophe reinsurance provided by the Florida Hurricane Catastrophe Fund and reinsurance markets rated A- or better by A.M. Best, using proprietary storm models to estimate probable catastrophic losses and purchase reinsurance in excess of expected damage from hurricanes, tornadoes and hail storms [(Hoffman Insurance, "Cypress Property & Casualty...", 2026)](https://www.hoffmaninsurancecompany.com/109.companies). **Flood Insurance Partnership:** Taurus Flood-National Flood Services was awarded the flood insurance service provider contract by Cypress [(ZoomInfo, "Cypress Property & Casualty", 2026)](https://www.zoominfo.com/c/cypress-property--casualty-insurance/32641127), expanding flood coverage options for policyholders. ## Pros and Cons of Cypress Insurance

Pros

Cons

## Ratings and Customer Feedback for Cypress Insurance ### Financial Strength Ratings Cypress Property and Casualty is rated A (Exceptional) by Demotech as of July 22, 2025 [(Cypress, "About Us", 2026)](https://www.cypressig.com/about-cypress/). According to Demotech, this FSR level is assigned to insurers who possess exceptional financial stability related to maintaining positive surplus as regards policyholders, liquidity of invested assets, an acceptable level of financial leverage, reasonable loss and loss adjustment expense reserves, and realistic pricing [(Demotech, "FSR Notification", 2021)](https://www.demotech.com/fsr_notifications/fsr_notification_10953/). Weiss Ratings assigns Cypress Property & Casualty Insurance Company a Financial Strength Rating of B (Good) [(Weiss Ratings, "Summary - Cypress P&C Ins Co", 2025)](https://weissratings.com/en/insurer/P10953). According to Weiss, the company has total assets of $209.31M and premium volume of $41.32M, though the carrier has experienced underwriting losses in recent years [Ibid.](https://weissratings.com/en/insurer/P10953). Cypress has been BBB Accredited since 5/6/2019 [(BBB, "Business Profile", 2026)](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871). ### Customer Reviews Summary | Source | Rating & Volume | Representative Quote | Takeaway | |--------|----------------|---------------------|----------| | [**BBB**](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews) | A+ Accredited, 9 complaints in 3 years | "I had switched homeowners' insurance due to my renewal premium being over $14k. Cypress was offered me, under $10k." | Competitive pricing attracts customers but claims experiences vary; 3 complaints closed in past year | | [**BBB Customer Reviews**](https://www.bbb.org/us/fl/sarasota/profile/insurance-companies/cypress-property-casualty-insurance-co-0653-90005983/customer-reviews) | 1.31 ★ (13 reviews) | Poor rating based on customer feedback | Low overall satisfaction, primarily claim- and billing-related complaints | | [**Trustpilot**](https://ie.trustpilot.com/review/www.cypressig.com) | 2.5 ★ (5 reviews) | "Nearly 4 months ago we filed a claim... 4 months in that claim is 'still under review'." | Poor TrustScore with extended claims processing times reported | | [**Yelp**](https://www.yelp.com/biz/cypress-property-and-casualty-insurance-jacksonville) | 2 reviews, Negative | "Filed a claim for damaged roof (our first claim) and they immediately cancelled our policy..." | Concerns about policy cancellations after filing claims | According to the BBB, Cypress received 9 complaints in the last 3 years, with 3 closed in the past year [(BBB, "Cypress Property & Casualty Insurance Company Complaints", 2025)](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/complaints). The reviews reveal a pattern of customers appreciating Cypress's competitive pricing but expressing frustration with claims processing, policy cancellations, and communication issues. ### Financial Performance Comparison | Metric | Cypress P&C | Industry Context | |--------|-------------|------------------| | Total Assets | $209.31M | Mid-size regional carrier | | Premium Volume | $41.32M | Focused market presence | | Financial Strength Rating (Demotech) | A (Exceptional) | Top tier for regional insurers | | Financial Strength Rating (Weiss) | B (Good) | Solid but with underwriting losses | | Years in Business | 25+ years | Established regional presence | | States of Operation | Florida, Texas | Hurricane-prone markets | ### Real Customer Reviews

2 ★

Nneka H., 2025

via Better Business Bureau

I had switched homeowners' insurance due to my renewal premium being over $14k. Cypress was offered me, under $10k. However, less than five weeks later after an inspection they abruptly increased my premium to an outrageous $11,953, nearly doubling the cost without any warning or logical justification.

1 ★

D.S., 2024

via Better Business Bureau

Its been 2.5 years since we filed a claim for Hurricane and they still have not paid or offered a settlement amount to cover the damages to our house. They are awful and they are spending lots on lawyers hired to delay and avoid paying a legitimate claim.

1 ★

Noah F., 2020

via Yelp

Horrible company, use them at your peril. Filed a claim for damaged roof (our first claim) and they immediately cancelled our policy with 20 days notice for "claims activity." Now we can't get any insurance because we have unrepaired damage and Cypress refuses to extend coverage.

## Get Customer Support Or File A Claim For Cypress Insurance ### Filing a Claim Claims can be started online via the Cypress website claims page, by email to newclaim@cypressig.com, or by phone at 1-877-560-5224, which is available 24 hours a day [(Cypress Property & Casualty, "Claims", 2026)](https://www.cypressig.com/claims). If you have or suspect damage to your property, contact Cypress or your agent as soon as possible, take photos and videos of any damage, and save all receipts for temporary repairs or mitigation measures [(Cypress, "FAQ", 2026)](https://www.cypressig.com/about-cypress/faq/). ### Customer Service Contact **Main Office:** 12926 Gran Bay Pkwy W Ste 200 Jacksonville, FL 32258-4547 **Phone:** (877) 560-5224 **Website:** [www.cypressig.com](https://www.cypressig.com/) **Claims Email:** newclaim@cypressig.com **Policy Portal:** Cypress offers an online policy portal where customers can securely make premium payments and manage their accounts [(Cypress, "Policy Portals", 2026)](https://www.cypressig.com/policy-portals/). ## Frequently Asked Questions ### Should I Buy Cypress Insurance? Cypress may be a good fit if you're a Florida or Texas homeowner looking for competitive rates in hurricane-prone areas and have had difficulty finding coverage from larger carriers. The company's A (Exceptional) Demotech rating indicates strong financial stability [(Ibid., "About Us", 2026)](https://www.cypressig.com/about-cypress/), and its Deductible Installment Program offers flexibility for managing out-of-pocket costs after a claim. However, potential customers should be aware of mixed reviews regarding claims processing and should carefully review all policy terms and conditions. Weiss Ratings notes that Cypress has experienced underwriting losses [(Weiss Ratings, "Summary - Cypress P&C Ins Co", 2025)](https://weissratings.com/en/insurer/P10953), and consumer review platforms show low satisfaction scores. Given these concerns, consumers should compare multiple quotes and consider working with an independent broker who can provide options from several carriers. ### Is Cypress Property & Casualty Insurance a Real Insurance Company? Yes, Cypress is a legitimate insurance company. Cypress Property & Casualty Insurance Company (CPCIC) is a Florida-domiciled insurance company based in Jacksonville, Florida, and since its inception in 1999, CPCIC has provided Florida agents and policyholders with competitively-priced insurance products [(Demotech, "FSR Notification", 2021)](https://www.demotech.com/fsr_notifications/fsr_notification_10953/). BBB records show a license number of 10953 for this business, issued by Florida Office of Insurance Regulation [(BBB, "Business Profile", 2026)](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871). The company has raised $25M in funding with investment from Milestone Partners [(PitchBook, "Cypress Property & Casualty 2025 Company Profile", 2025)](https://pitchbook.com/profiles/company/331091-11). ### How Does Cypress Make Money? Cypress generates revenue through insurance premiums paid by policyholders. Like all insurance companies, Cypress collects premiums, pays out claims, invests reserve funds, and manages risk through reinsurance partnerships to maintain profitability and financial stability. According to Weiss Ratings, Cypress has premium volume of $41.32M with total assets of $209.31M [(Weiss Ratings, "Summary - Cypress P&C Ins Co", 2025)](https://weissratings.com/en/insurer/P10953). ### What States Does Cypress Operate In? Cypress offers policies in Florida and Texas [(Cypress, "Home Page", 2026)](https://www.cypressig.com/). The company does not currently write policies in any other states. ### Does Cypress Offer Flood Insurance? Yes. Cypress offers specialized flood insurance designed to help policyholders recover from damages caused by rising water [(Cypress, "Policies & Products", 2026)](https://www.cypressig.com/policies-products/). Flood insurance may be purchased as a separate policy or endorsement, depending on the property and location. The company has partnered with Taurus Flood-National Flood Services as its flood insurance service provider [(ZoomInfo, "Cypress Property & Casualty", 2026)](https://www.zoominfo.com/c/cypress-property--casualty-insurance/32641127). ### Can I Buy Cypress Insurance Online? No. Cypress policies are only available through independent insurance agents. You cannot purchase coverage directly from the Cypress website. You'll need to find an appointed agent in your area who represents Cypress products. ### Is Cypress Property & Casualty good insurance for Florida homeowners? Cypress Property & Casualty insurance has over 25 years of experience in the Florida homeowners insurance market, specializing in hurricane-prone coastal properties. The company offers competitive rates and wind mitigation discounts for storm-resistant features. However, customer reviews indicate mixed experiences with claims handling and policy cancellations. Florida homeowners should compare Cypress quotes with other carriers and carefully review policy terms before deciding if it's the best homeowners insurance for their needs.
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