Pros
Cons
I feel like such an idiot not having searched reviews before signing up for insurance with this company. They were recommended by my industry group, which negotiated a discount on rates. A lot of good a discount is if the insurance doesn't pay claims. Their reasoning was strained beyond belief. At least it was a relatively small claim, and I will be switching companies ASAP.
Beware of Bad Faith Practices by Accelerant National Insurance. We experienced significant roof damage after a storm in July 2024, but despite clear evidence of storm-related damage, Accelerant's subcontracted adjuster provided a completely false assessment. They claimed the damage was caused by "foot traffic" and "wear and tear"—which is entirely inaccurate. Accelerant failed to communicate transparently, refused to provide written documentation, and used the same false claims as another insurance company involved.
Absolute cowboys who have no regard for the Insurance Act Laws and zero regard for policyholders. All they care about is unfairly reducing claims in a bid to better their financial position within the industry. They outsource their dirty work to the most aggressive, ruthless loss adjusters to try and destroy policyholders lives on Accelerant's behalf. They are the definition of a corporate giant with worries only for their financial ratings and no concern for their reputation within the industry.